Rather than simply explaining recognition, David teaches the power of recognition through this fun story that draws on his real-world experiences at Pepsi and Yum! Brands, as well as his personal life.
When was the last time you told your colleagues how much you value them? It sounds like a trivial thing in the middle of a busy work day. But as Novak discovered during his years as a hard charging executive, there’s nothing trivial about recognition. It can make a life-or-death difference to any organization, when people see that someone important really notices and appreciates their contributions.